SHIPPING, RETURNS & ORDERING INFORMATION

We want you to feel confident when ordering with National Differential & Transfer Case. Please review our return, shipping, and ordering policies carefully to ensure a smooth experience.

SHIPPING & RETURNS

All returns, and order cancellations are subject to a 20% restocking or cancellation fee.

RETURN POLICY

Return charge

There is no restocking fee or return charge for pre-approved warranty returns

Order cancellations

Order cancellations placed 24 hours or more after the order has been placed will be charged a 20% re-stocking fee. Returns that are not warranty related are accepted for 30 days. Returns are subject to a 20% restocking fee, and no shipping costs will be returned.

Core return freight policy

If a customer requests a scheduled core return pickup and the freight carrier arrives but is unable to complete the pickup because the shipment is not ready, the customer will be responsible for any additional charges incurred. Failure to pay these charges will result in the warranty being voided.

Note: Refunds are typically issued in 30 days or less. Refund processing includes the transit time to National Differential & Transfer Case from the shipper (10 to 15 business days, depending on geographical location), processing time when received (3 to 5 business days), and the time needed for the bank to process the refund request (5 to 10 business days). If the time to perform an electronic refund has expired, National Differential & Transfer case will mail a check.

For a return please Contact Us by email or call us at 719-725-1559. When calling please provide your name, order number and details about the product you would like to return. We will provide instructions on the next steps to begin the return process along with an estimated cost.

SHIPPING POLICIES

National Differential & Transfer Case will setup shipments to any commercial address in the continental United States (excludes Alaska and Hawaii).

Alaska and Hawaii

National Differential & Transfer Case does not ship to Alaska and Hawaii. Customers needing shipments to Alaska and Hawaii will be required to set up their own shipping to and from the National Differential & Transfer Case facility. For most shipments outside of the continental United States, the customer is required to pay the core and pallet charge upfront.

Residential Shipments

National Differential & Transfer Case does not ship to residential addresses. Customers needing shipments to residential addresses will be required to set up their own shipping to and from the National Differential & Transfer Case facility. For most residential shipments, the customer is required to pay the core and pallet charge upfront.

International Shipments

National Differential & Transfer Case does not ship internationally. International customers needing shipments will be required to set up their own shipping to and from the National Differential & Transfer Case facility. For most international shipments, the customer is required to pay the core and pallet charge upfront.

California, Illinois, North Dakota, Texas, Washington

Due to special taxes and freight surcharges these states may be subject to an increased shipping charge. National Differential will reach out with any additional cost

Core Return

Shipping rates for most items we offer are weight-based and subject to change. The weight of most items can be found on its detail page on our website. To reflect the policies of shipping companies, all weights will be rounded up to the next full pound. If you have questions, please contact us by phone or email.

DOWNLOADS

PLACING AN ORDER & CONTACTING

ONLINE

When an order is placed, a National Differential & Transfer Case associate will be in contact within two business days. They will confirm your order and estimate the arrival date based on the availability of parts and the geographic location of the shipment.

PHONE

Please contact National Differential & Transfer case at 719-725-1559 between 8:00 am to 5:00 pm MDT, Monday- Friday to place an order or for assistance.

EMAIL

Please contact National Differential & Transfer case by email for orders or assistance. Our associates will contact you promptly during regular business hours.

Differentials

Precision-engineered differential units, remanufactured to exact specifications, built right the first time.

SHOP DIFFERENTIALS

Transfer Cases

Expertly remanufactured transfer cases, built for durability and reliable performance.

SHOP TRANSFER CASES

Standard Warranty

Our standard warranty applies for three years, unlimited mileage, and a $50 per hour Mitchell labor reimbursement rate - labor paid only on approved claims after inspection.

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